March 14, 2016

Creating new habits at work

Habits make up around 70% of what we do. We know it is easier to create a new habit rather than change an existing habit.
March 19, 2016

Changing behaviour Part 1

Why is change so hard and can an understanding of the brain make it easier?
April 18, 2016
Globalizing exceptional customer service

Globalizing exceptional customer service

This highly successful luxury retail company wanted to globalise its exceptional customer service by understand what the very best employees did
May 11, 2016
Recruiting for growth mind-set in global retail

Recruiting for growth mind-set

To achieve exceptional growth this global retail company had to completely change their recruitment strategy but first they had to know who had the right mind-set for success.