April 18, 2016
Globalizing exceptional customer service

Globalizing exceptional customer service

This highly successful luxury retail company wanted to globalise its exceptional customer service by understand what the very best employees did
May 11, 2016
Recruiting for growth mind-set in global retail

Recruiting for growth mind-set

To achieve exceptional growth this global retail company had to completely change their recruitment strategy but first they had to know who had the right mind-set for success.
December 6, 2016

Tipping the negativity bias

Teaching positive emotions to improve client relationships
April 10, 2018

The Success Profile for HR Business Partners

A global study